Processing Time & Shipping Information
Most orders are packed with care and ready to ship within 2 business days. During especially busy seasons this may increase to 4 business days. ESQ Soapworks and Candle Company utilizes UPS for shipping & offer several options for shipping speed at checkout.
Return & Refund Policy
Effective Date: 01-01-2026
At ESQ Soapworks & Candle Company, we take great pride in crafting high-quality candles and soaps designed to elevate your everyday spaces. If for any reason your purchase does not meet our standards, we are happy to assist with a return or replacement in accordance with the policy below.
Returns
Returns are accepted within 30 days of delivery for products that are unused, unburned, and in their original packaging. Items that have been used, burned, altered, or damaged after delivery are not eligible for return.
To initiate a return, please contact our support team with your order number and reason for return. Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
Damaged or Defective Items
If your order arrives damaged in transit, please notify us within 7 days of delivery and include clear photos of the product and packaging. Once verified, we will arrange for a replacement or refund at our discretion.
Refund Processing
Approved returns will be inspected upon receipt. If the return meets the conditions outlined above, a refund will be issued to the original method of payment within 5–10 business days. Original shipping charges are non-refundable.
Fragrance Disclaimer
Fragrance perception is inherently subjective. While we strive to provide accurate scent descriptions, we cannot guarantee individual scent preferences. For this reason, returns based solely on fragrance preference may not be eligible for refund.
Additional Terms
ESQ Soapworks & Candle Company reserves the right to deny returns that do not meet the above conditions or that show signs of use. In certain cases, we may offer store credit or replacement instead of a refund.
For assistance, please contact our customer care team and we will be happy to help ensure your experience reflects the quality and care behind every product we create.
Terms & Conditions
Effective Date: 01-01-2026
Welcome to ESQ Soapworks & Candle Company. By accessing or using our website and purchasing products from our online store, you agree to the following Terms and Conditions. Please read them carefully before using our site.
1. General Use of Website
By using this website, you confirm that you are at least 18 years old or are using the site with the permission of a parent or legal guardian. You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the site.
2. Product Information
We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions, colors, fragrance descriptions, or other content are completely accurate, complete, reliable, or error-free. Slight variations in color, appearance, or scent may occur due to the handmade nature of our products.
3. Orders and Acceptance
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving product availability, pricing errors, suspected fraud, or unauthorized transactions.
4. Pricing and Payments
All prices are listed in U.S. dollars unless otherwise specified. We reserve the right to change prices at any time without notice. Payment must be received before an order is processed and shipped. We accept major payment methods provided through our secure checkout system.
5. Shipping and Delivery
Shipping times are estimates and may vary depending on location and carrier delays. ESQ Soapworks & Candle Company is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control. Risk of loss transfers to the customer once the package has been delivered by the shipping carrier.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms and Conditions by reference. Please review the policy for details regarding eligibility and procedures.
7. Intellectual Property
All content on this website—including logos, product names, images, text, graphics, and branding—is the property of ESQ Soapworks & Candle Company and may not be reproduced, copied, distributed, or used without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, ESQ Soapworks & Candle Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products. Our total liability for any claim related to a purchase shall not exceed the amount paid for the product.
9. Product Use Disclaimer
Our candles and soaps are intended for normal household use. Customers should follow proper safety guidelines when using candles, including never leaving candles unattended and keeping them away from flammable materials, children, and pets. ESQ Soapworks & Candle Company is not responsible for misuse of products.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on this website.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which ESQ Soapworks & Candle Company operates, without regard to conflict of law principles.
If you have any questions regarding these Terms and Conditions, please contact our customer support team.
Privacy Policy
Effective Date: 01-01-2026
ESQ Soapworks & Candle Company (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect certain information including:
- Personal Information: Name, billing address, shipping address, email address, phone number, and payment details.
- Order Information: Products purchased, transaction details, and purchase history.
- Technical Information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you regarding orders or customer service inquiries
- Send order confirmations, shipping updates, or account notifications
- Improve our website, services, and product offerings
- Prevent fraudulent transactions and enhance website security
- Comply with legal obligations
With your consent, we may also send occasional marketing communications about new products, promotions, or company updates. You may unsubscribe at any time.
3. Payment Processing
Payments are processed through secure third-party payment providers. ESQ Soapworks & Candle Company does not store full credit card numbers on our servers. Payment information is handled directly by our payment processors in accordance with their security and privacy policies.
4. Sharing Your Information
We may share your information with trusted third parties only as necessary to operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Website hosting and analytics providers
- Legal or regulatory authorities if required by law
We do not sell or rent your personal information to third parties.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, remember preferences, and analyze website traffic. You may modify your browser settings to refuse cookies; however, some features of the site may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
To exercise these rights, please contact us using the contact information provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
10. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us through our website’s customer support channel.
By using our website, you acknowledge that you have read and understand this Privacy Policy.
